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Information for Parents
Contact us at
Lewes Old Grammar School
If you wish to telephone or fax our numbers are below :
Tel : +44(0) 1273 472 634
Fax: +44(0) 1273 476 948
Our e:mail contact address is :
e-mail : office@logs.uk.com
If you would like more information sent to you please telephone, e:mail or write to :-
Kathryn Lake
Admissions Secretary
Lewes Old Grammar School
140 High Street
Lewes
East Sussex
BN7 1XS
Lewes Old Grammar School Complaints Procedure
Stage 2 – Formal Resolution
- If the complaint cannot be resolved on an informal basis, then the parents should put their complaint in writing to the Head. The Head will decide, after considering the complaint, the appropriate course of action to take.
- In most cases, the Head will speak to the parents concerned, normally within 3 days of receiving the complaint, to discuss the matter. If possible, a resolution will be reached at this stage.
- It may be necessary for the Head to carry out further investigations.
- The Head will keep written records of all meetings and interviews held in relation to the complaint.
- Once the Head is satisfied that, so far as is practicable, all of the relevant facts have been established, a decision will be made and parents will be informed of this decision in writing. The Head will also give reasons for his decision.
- If parents are still not satisfied with the decision, they should proceed to Stage 3 of this Procedure.
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back to - Complaints Procedure - Introduction
Stage 1 - Informal resolution
Stage 2 - Formal Resolution
Stage 3 - Panel Hearing
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