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The matter will then be referred to the Complaints Panel for consideration. The Panel will consist of two trustees and another person who is independent of the management and running of the school. The convener will then acknowledge the complaint and schedule a hearing to take place as soon as practicable and normally within 10 days.

If the Panel deems it necessary, it may require that further particulars of the complaint or any related matter be supplied in advance of the hearing. Copies of such particulars shall be supplied to all parties not later than 3 days prior to the hearing.

The parents may be accompanied to the hearing by one other person. This may be a relative, teacher or friend. Legal representation will not normally be appropriate.

If possible, the Panel will resolve the parents’ complaint immediately without the need for further investigation.

Where further investigation is required, the Panel will decide how it should be carried out. After due consideration of all facts they consider relevant, the Panel will reach a decision and may make recommendations, which it shall complete within 3 days of the Hearing. The Panel will write to the parents informing them of its decision and the reasons for it. The decision of the Panel will be final. The Panel’s findings and, if any, recommendations will be sent in writing to the parents, the Head, the Governors and, where relevant, the person complained of.

Parents can be assured that all concerns and complaints will be treated seriously and confidentially. Correspondence, statements and records will be kept confidential except in so far as is required of the school by paragraph 6(2)(j) of the Education (Independent Schools Standards) Regulations 2003; where disclosure is required in the course of the school’s inspection; or where any other legal obligation prevails.

Chairman of Trustees is : Mr R Johnston, c/o Tyne House, Lewes Old Grammar School




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		Contact us at Lewes Old Grammar School If you wish to telephone or fax our numbers are below : Tel : +44(0) 1273 472 634 Fax: +44(0) 1273 476 948 Our e:mail contact address is : e-mail : office@logs.uk.com If you would like more information sent to you please telephone, e:mail or write to :- Kathryn Lake Admissions Secretary Lewes Old Grammar School 140 High Street Lewes East Sussex BN7 1XS
	Lewes Old Grammar School Complaints Procedure Stage 3 – Panel Hearing If parents seek to invoke Stage 3 (following a failure to reach an earlier resolution), they will be referred to Chairman of the Trustees, who has been appointed as the convener of the Complaints Panel by the trustees. The convener’s responsibility is to call hearings of the Complaints Panel. The matter will then be referred to the Complaints Panel for consideration. The Panel will consist of two trustees and another person who is independent of the management and running of the school. The convener will then acknowledge the complaint and schedule a hearing to take place as soon as practicable and normally within 10 days. If the Panel deems it necessary, it may require that further particulars of the complaint or any related matter be supplied in advance of the hearing. Copies of such particulars shall be supplied to all parties not later than 3 days prior to the hearing. The parents may be accompanied to the hearing by one other person. This may be a relative, teacher or friend. Legal representation will not normally be appropriate. If possible, the Panel will resolve the parents’ complaint immediately without the need for further investigation. Where further investigation is required, the Panel will decide how it should be carried out. After due consideration of all facts they consider relevant, the Panel will reach a decision and may make recommendations, which it shall complete within 3 days of the Hearing. The Panel will write to the parents informing them of its decision and the reasons for it. The decision of the Panel will be final. The Panel’s findings and, if any, recommendations will be sent in writing to the parents, the Head, the Governors and, where relevant, the person complained of. Parents can be assured that all concerns and complaints will be treated seriously and confidentially. Correspondence, statements and records will be kept confidential except in so far as is required of the school by paragraph 6(2)(j) of the Education (Independent Schools Standards) Regulations 2003; where disclosure is required in the course of the school’s inspection; or where any other legal obligation prevails. Chairman of Trustees is : Mr R Johnston, c/o Tyne House, Lewes Old Grammar School ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ back to - Complaints Procedure - Introduction Stage 1 - Informal resolution Stage 2 - Formal Resolution Stage 3 - Panel Hearing
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Lewes Old Grammar School Complaints Procedure